Privacy Policy
Your privacy is our priority. Learn how Csomanix Ltd collects, uses, and protects your personal data in accordance with international privacy standards.
Introduction to Our Privacy Commitment
At Csomanix Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website csomanix.com and use our services.
We operate in full compliance with the General Data Protection Regulation (GDPR), the Argentina Data Protection Act 2018, and other applicable privacy laws. Our privacy practices are designed to give you control over your personal information while providing you with excellent service.
Key Privacy Principles
- Transparency in data handling
- Minimal data collection
- Secure data storage and processing
- User control and rights
Information We Collect
We collect various types of information to provide and improve our services to you. The information we collect depends on how you interact with our website and services.
Personal Information
Information that can identify you personally, including your name, email address, phone number, postal address, and other contact details you provide when registering or contacting us.
- • Full name and contact details
- • Email address
- • Phone number
- • Physical address
Technical Data
Information about your device, browser, and how you interact with our website, including IP address, browser type, operating system, and device identifiers.
- • IP address and location data
- • Browser and device information
- • Operating system details
- • Screen resolution
Usage Analytics
Information about how you use our website, including pages visited, time spent on pages, click-through rates, and navigation patterns.
- • Page views and session duration
- • Click-through rates
- • Navigation patterns
- • Referrer information
How We Use Your Information
We use the information we collect for specific, legitimate purposes related to our business operations and to provide you with exceptional service. Your information is never used for purposes beyond what we have clearly communicated to you.
Service Provision
To provide, maintain, and improve our services, process transactions, and communicate with you about your account and our services.
Communication
To send you technical notices, updates, security alerts, and support messages, as well as respond to your comments and questions.
Marketing and Analytics
To analyze usage patterns, improve our website and services, and send marketing communications (only with your consent).
Legal Compliance
To comply with legal obligations, protect our rights, and ensure the security and integrity of our services.
Information Sharing and Disclosure
We respect your privacy and limit information sharing to specific circumstances outlined below. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users, provided they agree to keep this information confidential.
- • Cloud hosting services
- • Payment processing companies
- • Customer support platforms
- • Analytics services
Legal Requirements
We may disclose information when required by law, in response to valid legal processes, or to protect our rights, property, or safety, as well as that of our users or the public.
- • Court orders or subpoenas
- • Government investigations
- • Protection of rights and safety
- • Fraud prevention
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with appropriate notice provided.
- • Mergers and acquisitions
- • Asset sales
- • Corporate restructuring
- • Bankruptcy proceedings
Consent-Based Sharing
With your explicit consent, we may share your information for specific purposes not covered by the above categories.
- • Marketing partnerships
- • Social media integration
- • Third-party analytics
- • Customer testimonials
Your Privacy Rights
Under applicable privacy laws, you have specific rights regarding your personal information. We are committed to helping you exercise these rights effectively.
Right to Access
You have the right to request access to the personal information we hold about you, including details about how we use it and who we share it with.
Right to Rectification
You can request correction of any inaccurate or incomplete personal information we have about you to ensure its accuracy.
Right to Erasure
You can request deletion of your personal information under certain circumstances, such as when it's no longer needed for its original purpose.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller.
Right to Restrict Processing
You can request limitation of processing of your personal information in certain circumstances, such as when contesting accuracy.
Right to Object
You have the right to object to processing of your personal information for direct marketing purposes or based on legitimate interests.
Data Security Measures
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to maintain the highest standards.
Encryption Technology
All data transmission is secured using TLS/SSL encryption. Sensitive data is encrypted at rest using industry-standard encryption protocols.
Access Controls
Strict access controls ensure that only authorized personnel can access personal information, with multi-factor authentication and regular access reviews.
Regular Audits
We conduct regular security audits and vulnerability assessments to identify and address potential security risks proactively.
Security Certifications
Data Retention and Deletion
We retain your personal information only as long as necessary for the purposes outlined in this privacy policy or as required by applicable laws.
Active Account Data
Personal information is retained while your account is active and for a reasonable period after account closure for legal and business purposes.
Transaction Records
Financial and transaction data is retained for 7 years in compliance with tax and financial reporting requirements.
Marketing Data
Marketing preferences and communication history are retained until you unsubscribe or request deletion of your data.
Automatic Data Deletion Process
We have implemented automated systems to delete personal information according to our retention schedules, ensuring compliance with data minimization principles.
Contact Information and Privacy Officer
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact our dedicated privacy team.
Get in Touch
Office Address
Csomanix Ltd
1804 Bv. San Juan Of. 21
Córdoba, Córdoba
Argentina
Business Hours
Monday - Friday: 09:00 - 18:00 (ART (UTC-3))
Weekends: Closed
Privacy Rights Request Form
We will respond to your request within 30 days as required by applicable law.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Policy Update Notice
When we make changes to this Privacy Policy, we will:
- Update the "Last updated" date at the top of this policy
- Notify you of significant changes via email if we have your contact information
- Post a prominent notice on our website
- Provide additional time for you to review changes before they take effect
Note: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Last updated: January 1, 2024